Privacy Policy

Last updated: 16 September 2026

At Verequa, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit verequa.com, place an order, contact us or otherwise interact with our services.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

• Order details

• Payment and transaction information

• Customer service communications

• Marketing preferences

We may also automatically collect certain technical information when you use our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Pages viewed

• Referring website

• Cookie and tracking information

2. How We Use Your Personal Data

We may use your personal information to:

• Process and fulfil your orders

• Process payments and refunds

• Arrange delivery

• Provide customer support

• Send order and delivery updates

• Manage returns and refunds

• Prevent fraud and unauthorised transactions

• Improve our website and services

• Understand how customers use our website

• Personalise your shopping experience

• Send marketing communications where permitted

• Comply with legal, accounting and regulatory obligations

Depending on the circumstances, we may process your personal data because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests or because you have given us consent.

3. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information when you browse our store, place an order, use Shopify services or interact with features provided through the Shopify platform.

This may include contact information, delivery details, transaction information, device data and information about how you interact with our store.

Shopify processes personal information in accordance with its own privacy practices and applicable data protection laws.

4. Payment Information

Payments are processed through third-party payment providers.

Verequa does not directly store your complete debit or credit card details.

Payment providers may collect and process information necessary to complete your transaction, prevent fraud and comply with financial regulations.

5. How We Share Your Information

We may share your personal information with trusted service providers where necessary to operate our business.

These may include:

• Shopify

• Payment processors

• Delivery and fulfilment providers

• Warehousing partners

• Customer support providers

• Email and marketing platforms

• Analytics providers

• Advertising platforms

• Fraud prevention and security providers

• Professional advisers

• Government or regulatory authorities where legally required

We only share information where reasonably necessary and in accordance with applicable law.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep the website functioning correctly

• Remember your preferences

• Maintain your shopping basket

• Understand website performance

• Analyse customer behaviour

• Prevent fraud

• Measure advertising effectiveness

• Deliver relevant marketing

Some cookies are strictly necessary for the operation of the website.

Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

Where required, you can manage your preferences through our cookie consent settings.

7. Marketing Communications

Where permitted by law, we may send you marketing communications about Verequa products, offers, promotions or updates.

You may unsubscribe at any time by using the unsubscribe option included in our emails or by contacting:

support@verequa.com

You may still receive transactional communications relating to your orders even if you unsubscribe from marketing.

8. Advertising and Analytics

We may use third-party services to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These providers may use cookies or similar technologies to process information about your device and website activity.

Where required by law, these technologies will only be used after you have provided appropriate consent.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where required for:

• Legal obligations

• Tax and accounting requirements

• Fraud prevention

• Dispute resolution

• Warranty or customer service matters

• Establishing or defending legal claims

Retention periods may vary depending on the type of information involved.

10. International Data Transfers

Some of our service providers may operate or store information outside the United Kingdom.

This means your personal information may be transferred to or processed in another country.

Where required by applicable data protection law, appropriate safeguards will be used to protect personal information transferred internationally.

11. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request transfer of your information

• Withdraw consent at any time where consent is the legal basis for processing

• Object to direct marketing

• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact:

support@verequa.com

We may need to verify your identity before processing certain requests.

12. UK Data Protection Rights

If you are located in the United Kingdom, your personal information may be protected by the UK GDPR and the Data Protection Act 2018.

You have the right to raise concerns about how your information is handled with the UK Information Commissioner's Office where applicable.

Nothing in this Privacy Policy is intended to limit your statutory data protection rights.

13. Security

We use reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

14. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal data from children in breach of applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services

• Our business practices

• Technology

• Legal or regulatory requirements

The latest version will be published on verequa.com.

The date at the top of this page indicates when this policy was last updated.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Verequa
Website: verequa.com
Email: support@verequa.com