Terms of Service

Last updated: 16 September 2026

Welcome to Verequa.

These Terms of Service govern your use of verequa.com and any purchases made through our website.

By accessing our website or placing an order with us, you agree to these Terms of Service.

Please read them carefully before making a purchase.

1. About Verequa

Verequa operates the website:

verequa.com

For questions regarding these Terms, your order or our services, please contact:

support@verequa.com

2. Using Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.

You agree not to use our website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To introduce viruses, malicious code or harmful technology

• To attempt unauthorised access to our systems

• To copy or exploit website content without permission

• To provide false or misleading information

We may restrict access to the website where reasonably necessary to protect our customers, business or systems.

3. Products

We aim to describe and display our products as accurately as reasonably possible.

Product photographs, colours and appearance may vary slightly depending on your device, screen settings, lighting or manufacturing variations.

These minor variations do not affect your statutory rights.

All products are subject to availability.

Nothing in these Terms limits your legal rights where a product is faulty, not as described or otherwise does not meet applicable consumer protection requirements.

4. Prices

Prices displayed on our website are shown in the currency indicated at checkout.

We may change product prices from time to time.

Any price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred and applicable law allows us to correct it.

Any applicable delivery charges will be displayed before you complete your purchase.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

Receiving an order confirmation does not necessarily mean that we have accepted the order.

An order is accepted once we confirm that it has been processed or dispatched, depending on the circumstances.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorised

• We identify suspected fraud

• Incorrect pricing or product information has been displayed

• Delivery to the provided address is not possible

• The order breaches these Terms

If we cancel an order after payment has been taken, we will issue an appropriate refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

We are not responsible for delays caused solely by your bank or payment provider.

7. Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by circumstances such as:

• Carrier delays

• Customs procedures

• Public holidays

• Incorrect delivery information

• Severe weather

• Events outside our reasonable control

Where applicable, we will provide tracking information after your order has been dispatched.

Customers are responsible for providing an accurate and complete delivery address.

Nothing in this section limits any delivery rights you have under applicable consumer law.

For further information, please refer to our Shipping Policy.

8. Cancellation Rights

If you are a UK consumer purchasing goods online, you will generally have the legal right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions.

You do not normally need to provide a reason for exercising this statutory cancellation right.

Our separate Returns & Refunds Policy may provide additional return rights beyond the statutory minimum.

Nothing in these Terms reduces or replaces your statutory rights.

9. Returns and Refunds

Verequa offers returns in accordance with our Returns & Refunds Policy.

Please contact:

support@verequa.com

before returning an item so that we can provide the appropriate instructions.

Products that are faulty, damaged, not as described or otherwise covered by statutory consumer rights will be handled in accordance with applicable law.

For full details, please review our Returns & Refunds Policy.

10. Faulty or Incorrect Products

Please contact us if you receive a product that is:

• Faulty

• Damaged

• Incorrect

• Not as described

We may ask for reasonable evidence of the issue, such as photographs or video, where appropriate.

Depending on the circumstances and your statutory rights, the appropriate remedy may include a repair, replacement, price reduction or refund.

Nothing in these Terms excludes rights available to you under UK consumer law.

11. Product Use

You are responsible for following any instructions supplied with our products and using them only for their intended purpose.

Products should be installed, maintained and used in accordance with the instructions provided.

We are not responsible for damage resulting from deliberate misuse, improper installation or use that is clearly inconsistent with the product instructions, except where applicable law provides otherwise.

12. Promotions and Discount Codes

From time to time, we may offer promotions, discounts or promotional codes.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Discount codes cannot normally be combined

• Promotions may apply only to selected products

• Promotions may have an expiry date

• Eligibility requirements may apply

We may withdraw or amend a promotion before an order is placed.

Once an eligible order has been accepted, we will honour the applicable promotional terms unless there has been an obvious error or fraud.

13. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Availability

• Delivery information

Where reasonably necessary, we may correct such information.

We will not use this provision to remove or reduce rights that a customer has under applicable consumer law.

14. Intellectual Property

Unless otherwise stated, the content available on verequa.com, including text, graphics, branding, logos, designs, photographs and website materials, is owned by or licensed to Verequa.

You may access our content for personal, non-commercial use.

You must not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission, except where permitted by law.

15. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for their content, privacy practices or services.

Use of third-party services may be subject to their own terms and policies.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or limit liability for:

• Death or personal injury caused by negligence where liability cannot legally be excluded

• Fraud or fraudulent misrepresentation

• Your statutory consumer rights

• Faulty goods where responsibility cannot legally be excluded

• Any other liability that cannot lawfully be limited or excluded

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from circumstances outside our reasonable control.

If you are purchasing as a consumer, these Terms do not affect the protections provided to you by applicable consumer law.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include natural disasters, extreme weather, transport disruption, strikes, government action, customs delays, telecommunications failures or other significant events beyond our control.

Where such an event affects your order, we will take reasonable steps to minimise disruption.

18. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store and share personal data.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

• Our services

• Our business practices

• Applicable laws

• Regulatory requirements

• Website functionality

Changes will apply from the date they are published on our website.

Changes will not unfairly alter the terms of orders already accepted.

The latest version will always be available on verequa.com.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as separate from the remaining Terms.

The remaining provisions will continue to apply to the extent permitted by law.

21. Your Statutory Rights

Nothing in these Terms is intended to exclude, restrict or replace any statutory rights available to you under applicable consumer protection law.

For UK consumers, products must meet the standards required by applicable UK consumer law.

22. Contact Us

If you have any questions about these Terms of Service, your order or our website, please contact us:

Verequa
Website: verequa.com
Email: support@verequa.com