Shipping policy
Shipping Policy
Last updated: 16 September 2026
Thank you for shopping with Verequa.
This Shipping Policy explains how we process, dispatch and deliver orders placed through verequa.com.
1. Order Processing
Orders are processed on business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.
During periods of high demand, promotional events or public holidays, processing may take slightly longer than usual.
2. Delivery Times
Estimated delivery times are displayed on the product page, basket or checkout before you complete your purchase.
Delivery estimates begin after your order has been processed and dispatched.
Please note that delivery dates are estimates rather than guaranteed dates unless we specifically state otherwise.
In accordance with applicable UK consumer law, goods will be delivered within the agreed delivery period. Where no specific delivery period has been agreed, applicable statutory delivery requirements will apply.
3. Shipping Costs
Any applicable shipping costs will be clearly displayed before you complete your order.
Depending on the order, destination or promotion, Verequa may offer:
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Free standard delivery
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Standard delivery
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Express or priority delivery
Available options and their respective charges will be displayed at checkout.
4. Tracking Your Order
Where tracking is available, you will receive tracking details by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.
If your tracking information has not updated for an extended period, please contact:
5. Multiple Parcels
In some cases, items from the same order may be dispatched separately.
This may occur due to stock availability, fulfilment location or the size of the shipment.
If your order is split into multiple parcels, they may arrive on different dates.
Where available, separate tracking information will be provided.
6. International Fulfilment
Some Verequa orders may be fulfilled through international fulfilment centres or logistics partners.
As a result, your parcel may travel internationally before reaching its final destination.
The delivery estimate shown when you place your order will take the expected fulfilment route into account.
7. Customs, Duties and Taxes
Where applicable, customs duties, import taxes or local charges may apply depending on the destination country.
Where these charges are included in your order price, this will be indicated at checkout.
Where they are not included, the customer may be responsible for charges imposed by local customs authorities.
Customers will never be charged additional Verequa delivery fees after checkout unless they have expressly agreed to them.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
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House or flat number
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Street name
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Postcode
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Town or city
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Country
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Contact details
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
9. Failed Delivery or Incorrect Address
If a delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to collect the parcel or refused delivery without a valid reason, the parcel may be returned to the sender.
If the order is returned to us, please contact our support team.
Additional delivery costs may apply if the customer requests that the order be sent again, where permitted by applicable law.
10. Delayed Parcels
Although most orders arrive within the estimated delivery period, occasional delays can occur due to circumstances outside our reasonable control.
These may include:
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Carrier disruption
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Customs inspections
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Severe weather
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Public holidays
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Transportation disruption
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High seasonal demand
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Incorrect or incomplete delivery information
If your order has not arrived within the delivery estimate shown when you ordered, please contact:
We will review the shipment and assist you.
11. Lost Parcels
If tracking indicates that your parcel may have been lost in transit, please contact our support team.
We may need to investigate the shipment with the carrier before confirming the appropriate solution.
If the parcel is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
12. Parcels Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please:
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Check around your property
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Check any designated safe place
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Ask other members of your household
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Check with neighbours where appropriate
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Review any delivery photograph or information provided by the carrier
If you still cannot locate the parcel, contact us at:
We will assist you in reviewing the delivery with the relevant carrier.
13. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging where appropriate
We will review the issue and provide an appropriate solution.
Your statutory rights regarding faulty or damaged goods are not affected.
14. Delivery Responsibility
Verequa remains responsible for the order until it is delivered to you or to a person identified by you to receive it, except where applicable law provides otherwise.
Once the goods have been delivered, responsibility for keeping them safe passes to the customer.
15. Delivery Changes
Once an order has been dispatched, we may not be able to change:
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The delivery address
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The delivery method
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The recipient details
Any available changes after dispatch will depend on the carrier.
16. Order Cancellations
If you wish to cancel an order before dispatch, please contact us immediately at:
If the order has already been dispatched, you may need to follow our Returns & Refunds Policy.
Nothing in this section affects your statutory cancellation rights.
17. UK Consumer Rights
Nothing in this Shipping Policy limits your rights under applicable UK consumer protection law.
UK online sellers must provide customers with information about delivery arrangements, delivery costs and expected delivery times before an order is placed.
Unless another delivery period has been agreed with the customer, goods must generally be delivered without undue delay and within 30 days.
18. Contact Us
If you have any questions about your delivery or order, please contact:
Verequa
Website: verequa.com
Email: support@verequa.com